Reservation and Payment Policy

• Deposit of $ 300 per person is required upon booking, unless reservation is made within 45 days of departure at which time full payment is due
• Balance due 45 days before starting date of tour
• Guests must be at least 18 to 21 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian.
• You must present photo ID at check in.
• Changes and cancellation can be made through Polimex Travel only. Please do not contact your travel providers to process any changes or refunds. Changes or cancellations may incur charges.
• Your hotel reservation is prepaid and guaranteed for late arrival.
• Any incidental charges at your hotel (parking, phone calls, room service, or energy surcharges) will be handled directly between you and the hotel.
• Once booked, your air, hotel, and any other reservations cannot be transferred or changed to another name or destination.
• No refunds can be made for unused hotel nights resulting from delayed check-in or early check-out, unless you've purchased a Travel Protection Plan. Please reference your insurance policy to file a claim.
• It is highly recommended that a passport is used. Note that some destinations now accept passports only. It is the traveler's responsibility to travel with the required documents. No refunds will be made if improper documentation results in denied boarding or entry.

Cancellation Policy (Tours)

Cancellations are subject to the following fees :

• If cancellation is received at least 45 days before starting date : $ 100 per person
• If cancellation is received at least 44 - 35 days before starting date : $ 250 per person
• If cancellation is received at least 34 - 20 days before starting date : 50% of tour cost
• If cancellation is received at least 19 - 6 days before starting date : 75 % of tour cost
• If cancellation is received 5 – 0 days before starting date : 100 % non refundable !!
• Once booked, your air, hotel, and any other reservations cannot be transferred or changed to another name or destination.

We strongly recommend trip cancellation & interruption insurance.