Cancellation Policy (Tours)

Cancellations are subject to the following fees :

• If cancellation is received at least 45 days before starting date : $ 100 per person
• If cancellation is received at least 44 - 35 days before starting date : $ 250 per person
• If cancellation is received at least 34 - 20 days before starting date : 50% of tour cost
• If cancellation is received at least 19 - 6 days before starting date : 75 % of tour cost
• If cancellation is received 5 – 0 days before starting date : 100 % non refundable !!
• Once booked, your air, hotel, and any other reservations cannot be transferred or changed to another name or destination.

We strongly recommend trip cancellation & interruption insurance.

Terms & Conditions

1. All prices quoted herein are in Canadian Dollars.
2. By submitting my request online, I confirm that the spelling of all passenger names listed above are correct and is how they appear in their travel documentation. I understand that if any changes to the names are required after this booking is made supplier imposed charges will apply.
3. I also agree that it is my responsibility to ensure that I/we have the appropriate documentation (Passport/Visa/ID card etc.) to gain entry to the chosen destination and entry into Canada upon my/our return.
4. Prices, availability, and dates during this period are subject to change as per the airline rules and regulations.
5. For your protection, a Polimex Travel representative will call or email you to confirm your details and delivery information.
6. It is important that you ensure that you check the names, destinations, dates, and hotel before completing your booking.
7. Changes to bookings may result in 100% penalty, and/or an administration fee.
8. Proof of documents for bookings using a third party credit card, may be required, back and front of card and copy of drivers license

Other information

Tour price includes

• Transfers are provided complimentary from airports, harbours, etc, to hotels and vice versa by motor coach or private car only on first and last day as per itinerary under the condition that accurate transfer information is provided. 
• Hotel accommodation in 3, 4, or 5 star hotels as per individual program description.
• Price is per person based on two persons sharing room. A limited number of single rooms are available by paying the supplement shown for each tour.
• Meals as per tour description
• Sightseeing and visits/ entrance fees according to the program
• Coach transport
• English-speaking guide's assistance throughout the tour
• Service fees and local taxes are included

Tour price does not include

• Insurance: cancellation and medical insurance strongly recommended. Please check details in our Insurance section or contact us for further information.
• Drinks of any kind, unless otherwise specified
• Items of a personal nature such as telephone calls, laundry, room service, mini-bar
• Tips to the guides are at your discretion
• Arrival and departure transfers and any other additional services can be arranged on request at an additional cost

Reservations and Payment

-deposit of a $300 per person is required 7 days of booking, unless reservation is made within 45 days of departure  at which time full payment is due

-balance due 45 days before starting date of tour

Cancellation policy:

Cancellations are subject to the following:

• If cancellation is received at least 45 days before starting date: $100 per person
• If cancellation is received at least 34- 22 days before starting date: 25% of tour cost
• If cancellation 21 - 8 days before starting date: 30% of tour cost
• If cancellation is received 7 - 3 days before starting date: 50% of tour cost
• If cancellation is received 3 - 0 days before starting date: 100% non refundable!!

We strongly recomend trip cancellation & interruption insurance.

*Please check our insurance section for rates or contact us for further information!